The “SunTrust Bank ratings” are few and far between because their small size keeps them off the national radar. It is located in 12 states in the southeastern part of the US and has approximately 1,700 branches.

So how do they stack up against your competition? Here’s a complete, HINGE-FREE look at this company.

Pros

# 1) Friendly service

Its relatively small size gives it a more “small town” feel. You can expect good southern hospitality at most branches.

The vast majority of people who have treated them say they have been treated very well. Obviously this depends on the branch you go to, but overall their customer service is well above average.

# 2) Mortgage and loan interest rates

Suntrust has extremely reasonable rates compared to its competitors, especially for current customers.

# 3) Many locations

If you live in the south, you will have no problem getting to their branch … they are very well represented.

# 4) Low cost

The fees for all his services are quite reasonable; they won’t “give you a penny” until death.

But these “SunTrust Bank Ratings” wouldn’t be complete with just the positives. On the other hand, here are the …

Cons

# 1) Low savings and checking interest rates

While they have low mortgage and loan interest rates, unfortunately this also carries over to their checking and savings accounts.

# 2) Low quality tracking system

They tend to have an inordinate amount of trouble making simple transactions due to their poor tracking system.

# 3) Complicated phone system

It can take years to reach the right person if you call them. I highly recommend that you limit yourself to “face-to-face” contact when dealing with them.