We are living in difficult economic times. Not a day goes by without hearing new reports of job losses and bad times ahead. However, there are some sectors of the financial market that are thriving where jobs are still available. One of them is the insurance profession. In Florida, insurance agencies need qualified and licensed 4-40 Customer Service Representatives.
A customer service representative is empowered to speak with customers, collect premiums, as well as link and sell insurance under the direction of a 2-20 General Lines Agent. CSR can work on all lines of insurance, including home, auto, and commercial lines.
Here is some information about a recent job board ad:
Basic payment:
$13.00 – $14.00 /Hour
Another country:
Paid vacations, sick days and contribution to health insurance
Employee Type:
full time employee
Superior customer-oriented phone etiquette for information. Greet callers, build rapport, project a professional tone, handle complaints, and record statistics for each call.
Promotes excellence by providing superior service to each client.
Dedicated to exceeding quality standards and providing products and services of the highest caliber.
Has superior organizational skills. Keep your files and work area organized. Maintains a comprehensive library of reference and historical data.
Includes responsibilities:
Preparation of applications, proposals, processing of new policies and renewals, endorsements, issuance of insurance certificates, billing, etc.
Complete and prepare subscription submissions
Handling customer inquiries
Marketing of new businesses
In general, a secondary education is sufficient.
In order to work as a Customer Service Representative in the insurance profession, the state of Florida requires a 4-40 license. Licensing is available by either taking a state licensing exam or taking a designation course such as the Registered Customer Service Representative Designation offered by the University of Central Florida in association with the University of Florida Insurance. The designation course excuses the student from the state licensing test.
www.ce.ucf.edu/insurance
