Why do companies prefer to outsource technology solutions and technical support?
IT technology has advanced at breakneck levels, making it difficult for every business to hire and maintain a dedicated IT department. More and more companies are making the strategic decision to focus on their core business and outsource the rest of the technology and technical support to a reliable and trusted outsourcing company. Depending on IT requirements, companies have the option of selecting technology outsourcing services and technical support services from a full spectrum of options.
Before a few years, an in-house call center would suffice as the number of calls would be limited. Even technical failures were handled by consecutive departments of the companies. With so much technology and technical innovations and regular updates, meeting all the points has become a difficult and expensive affair. The best lucrative approach is to hire a third-party service provider that can provide services 24 hours a day, 7 days a week at affordable rates.
Let’s analyze what services can be used by outsourcing technology solutions and technical support:
- Technology outsourcing services
- Remote infrastructure management
Even through remote infrastructure management services, IT outsourcing service providers analyze your complex business problems, redesign their services, and add leveraged value to your business. Virus protection, network and security solutions, IT asset management, database administration, and more are some of the services covered by remote infrastructure management.
- Data center management outsourcing
The data center can be thought of as the foundation or foundation of any organization that keeps it running smoothly. Some of the services included in data center management outsourcing solutions are: server backup management, server consolidation, audit evaluations, vendor management, database monitoring and support, etc.
- Service level agreement (SLA)
As the name of the term suggests, the SLA is a written commitment from your outsourcing technology solutions provider to address your IT issues and close the ticket within the specified time frame. Data security, multi-vendor support, standard reporting, and dedicated service account manager are some of the things that are covered by the SLA.
- Network telecommunications management outsourcing
Network telecommunications management outsourcing services allow companies to better track and control expenses related to the telecommunications network. Wireless, WAN and LAN solutions, voice services, network auditing, and more are part of network telecommunications management, adding value and substance to running your business.
- IT helpdesk outsourcing
The biggest benefits of outsourcing IT helpdesk are:
– Save money.
– Reduces work-related stress.
– Simplify the management of the help desk.
– Increase business productivity.
Hardware Diagnostics, Personalized 800 # and Greeting, Network Support, Foreign Language Support, Customer Satisfaction Survey, Internet Call Tracking Access, etc. Few useful services that IT helpdesk technology outsourcing solutions can benefit from.
- Technical support services
Companies that have products, services, or solutions that require technical expertise or assistance can contact outsourcing companies that provide technical support services. This would take away the headache of working on technical problems and allow you to focus more on the core problems. It may be the ultimate answer to your challenges. Outsourcing technical support services can generate huge cost savings. You can save more than 50% in expenses. It means that you receive 24/7 support from an outsourcing company. Whether you are a small business or a large business, technical assistance can go a long way toward obtaining the desired benefits.
Some of the services that are part of the technical support solutions include:
– Consumer electronics support
– Messaging system support
– Email support
– Resolution of technical problems for Tier / Level1 (T1 / L1), Tier / Level 2 (T2 / L2) and Tier / Level 3 (T3 / L3)
– Product registration / activation
– Broadband support
– Product testing, bug fixes and patch management
– Engineering office management
– Management of incidents
– Complaint handling and dispute resolution
– Warranty management / RMA / SLA management
– Updates of databases and service packages
– Software application support
– Installation / configuration support
– Managed mobility support
Some of the benefits of technical support services:
– As a business, you get full technical lifecycle support. From sales to customer onboarding, product support, billing, accounting, and customer retention, everything is covered.
– There is a remarkable cost reduction, thus saving money that can be used in any other business function.
– Guaranteed to get help from professional and technical IT experts. Save time and resources.
– There are no geographical limits attached to outsourcing services, therefore if you have multiple offices in different locations or countries, an outsourced team takes care of all your IT related problems and also in a variety of languages.
