Application of the 20-60-20 rule to leadership and change management
Most of us have heard of the Pareto Principle known as the 80/20 rule which states that approximately 80% of the effects come from 20% of the causes. Examples include: 80% of sales come from 20% of sellers. 80% of customer complaints come from 20% of customers. 80% of the work is done by 20%…